PAYMENTS
+ deposits, cancellations, & refunds
*Please let us know ASAP when, how, and how much you paid.
US Dollars
| Payment Methods | how | daily $ limit | cost |
|---|---|---|---|
| ACH* | voided check | none | none |
| Zelle | download app | ask your bank | |
| Chase Quickpay | go to your Chase account | ||
| Wire | ask your bank | none | none on our side |
| Credit Card USA | no Amex or Diners | – | 3.5% |
| Foreign CC | – | 4.7% | |
| Cash | – | – | 1.2% |
Shekels
Best: Deposit to any Bank HaPoalim or transfer to Kef International LTD
Mail check to Kef office.
Cash 1% surcharge +$10.
Unless otherwise agreed, shekel payments are at steamship rate (shar sapanoot) 2.2% above the high cash rate. For transfers from abroad, use a money changer. They are MUCH faster, cheaper, and friendlier than banks.
Money Change Y.L–Yad Harutzim 18, Achim Israel Mall, itamarlvy@yahoo.com, 054 800 1514, 054 800 3211, Ron, Issac, Itamar
Canada and Europe
Ask bank to transfer or mail a US $ check to the Kef account at Chase in Kentucky (see above). Permission to pay agents directly must be in writing. Surcharges as above.
**Except by written agreement, all payments are to Kef.
Payment is considered to have been received when it is in our bank or in cash. We reserve the right to refuse payment by ACH and/or credit card.
Exchange Rates and Foreign Currency Fees
All shekel payments are at steamship rate, 2.2% above high cash. It is expensive to pay in foreign currency, if you owe shekels.
When to Pay
Household Goods or Car
Amounts are USD minimums. Payments can be in USD or NIS at steamship rate.
First Payment, 20% of contract, due upon signing:
Second Payment: No less than 80% of contract. due not later than one week before estimated or actual origin pickup date, the earlier, including marine insurance and refundable deposit.
Adjustments for final volume, insurance, difficult access, etc.. due immediately upon billing.
Payment details including late payment and cancellation here.
No clearing or delivery until final payment is received.
Charges not previously known, such as extra floors or crane for goods that do not fit in the elevator, extra heavy/dense/delicate items, extra distance, etc. are do upon notification and may be be taken by ACH or credit card without further notice.
Export from Israel– In full upon signing.
Appliances (Imported)
| With household goods | In full | On signing | NIS |
| Alone | 100% | Upon signing | NIS |
| Balance | Upon shipping | NIS ship rate |
Appliances (Local Supply)
| Refundable deposit For storage, container rental, or other fees above what you were charged. Due with second payment and unused balance refunded 1-6 months after receipt of shipment. |
||
| In full | On signing | NIS |
| LCL–less than full container | $100 | |
| 20’/40’/40’HighCube FCL (container load) | $250/350/400 | |
| replacement refund check or failure to notify address change | $25 | |
| vehicle | $400 | |
Late payment or rejected credit cards or checks.
Payments not received within 2 business days of date due or checks, credit card, or automatic withdrawal payments returned or not honored for any reason may delay goods/services and incur a 5% surcharge (minimum $125) EACH MONTH OF DELAY in addition to fees (i.e. cancelled check ($25), unapproved checking account/credit card ($12), storage, demurrage, other costly delays, holding of the shipment, etc.. Late payments accepted by transfer or direct deposit only.
Incomplete payment
| Incomplete payment and/or abandoned goods |
Goods become the possession of Kef and customer agrees to pay and have payments to date used to pay:
if this percentage of the balance due is not received 75% within 3 weeks of billing or 100% within 6 weeks of billing or if goods are left for more than 2 weeks at office or warehouse without written agreement and full payment to date. |
Cancellation
Kef may cancel part or all of the contract for reasonable cause. If Kef deems that it is possible for the customer to cancel, the customer will pay:
| Within 5 days of signing. | Charges for work to date and future liabilities and commitments at Kef rates plus 6% of total contract |
| More than 5 days after signing. | plus 10% of total contract and, after the first month, 5% for each additional 4 weeks. |
| Appliance order | As above, plus 25 % restocking fee, if restocking is possible. |
“Contract” refers to the greater of the two amounts:
1. The original contract, or
2. Billing to date, had the customer proceeded with the contract.
All likely charges –and unlikely ones we anticipate–are in your signed agreement. VAT (17%) applies to Israel-based fees, even for Olim. Rates and fees assume a density of 6.5 lbs/cubic foot, include Kef handling fees, and may change without notice. For differences between the above and the signed pages of your contract, the signed pages have authority. When two billing options appear, the greater will be billed.
If the customer does not pay their bill on time, and if Kef does nothing, the exposure will increase significantly, Kef may at its sole discretion take any and all measures to reduce that exposure (eg. transferring the goods in a container to storage at the port, instructing that the shipment not be cleared until the bill is paid in full, etc.)
